Hey guys, I’m a bit stuck here. I’ve been using a DeFi crypto wallet for a while but I’m suddenly having trouble logging into my account. I’m not exactly tech-savvy and I don’t really know what to do. Usually when I open the app, it asks me to input my password and then I’m in. But for some reason, it’s not even getting to that stage now.
I didn’t change anything prior to this happening, at least not that I know of. Maybe there was an update? I do have the latest version installed though. I’ve tried uninstalling and reinstalling the app, but that hasn’t worked. Also, my internet connection is fine as far as I’m aware. Is there anyone who’s had a similar issue and knows a fix? Any advice would be appreciated.
Firstly, it’s great you’re already taking steps to diagnose the problem. Since you’ve mentioned an update, typically with new versions, some functions may change or be temporarily affected. Try checking the app store to see if any recent updates came with known issues; sometimes developers will list them along with the update information. If not, it’s possible there might be an issue on the provider’s side. Maybe their servers are down or undergoing maintenance, have a look on their social media channels or the news section of their website for any announcements. If the issue persists, you might want to reach out to the wallet’s customer support. They’d be best equipped to help, especially if there’s a bug that needs dealing with on their end.